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I got my new DSO 2820- Driver is loaded but I got "Sampling frequency not supported" in a popup window for the scope and signal generator when activating signal generator or scope. What does that mean. I get an one second red light when the DSO 2820 is plugged in. When I start MIu the green light flashes for a couple of seconds. What I am doing wrong. Please advice. Thanks you.

Update to my question. I got the scope working by changing the choosing the sample rate from the drop down menu but when I want to use the signal generator the sample rate selected with the signal generator are still not working regardless of the one I choose. so your help is still needed for the signal generator. Thanks, Joseph

The problem may occur if the selected ADC and DAC devices do not match your actual device. You can go to [Setting]>[Restore to Factory Default] to select the correct ADC and DAC device. Alternatively, you can go to [Setting]>[ADC Device] and [Setting]>[DAC Device] to select the correct device. It looks like that the device you purchased is VT DSO-2820E instead of VT DSO-2820.

Thank you, you are right. I got the E version so I did not load the right device. It works fine now. Thanks again